Otoprotec

450-663-0505

Claims Procedure

All of Otoprotec Inc’s warranties contain a clause whereas the client must declare the damages within 90 days of its appearance, except for the fabric warranty where the delay is 30 days.

The purpose of these clauses is to limit the damages, diminish the costs of repairs and allow us to take the appropriate measures as quick as possible.

Remember: "An ounce of prevention is worth a pound of cure"

To Request a Claim

Contact Otoprotec by phone at 450-663-0505 x103 (option 2) or by email at reclamation@otoprotec.comIn general, claims are carried out by internet and email. If you have a digital camera and internet access, we can process your request from the comfort of your own home by following the instructions. However, if you do not have a digital camera and internet access, your dealership or the body shop can take pictures in order to help you complete the claim request.

Before contacting us, we ask that you have on hand a copy of your registered warranty and inform us of any address changes.

Important Points

Rust Warranty

Surface rust is not covered and must be repaired immediately. The coverage is limited to protected areas and painted panels of the body, in general the roof and window frames are not covered. Do not wait for perforation; call Otoprotec on the onset of suspected blistering or other. If you have any doubts as to the nature of the corrosion, do not hesitate to contact us.

Paint warranty Paint Warranty

Ensure that your dealer provided you with a bottle of CRYSTAL SHINE renovator and not have neglected the annual maintenance of your vehicle with this product.

Fabric warrantyFabric Warranty

Ensure to have a professional cleaning of the stain done (car wash or other) and to retain a copy of the receipt prior to calling us.

Vinyl and leather warrantyVinyl and Leather Warranty

Ensure the dealer provided you with a bottle of Otoprotec Inc’s vinyl and leather protector and not have neglected the annual maintenance of your vehicle with this product.

 

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